Shipping policy

SHIPPING

Can I make changes to my order before it ships?

Unfortunately, once an order has been submitted, we’re unable to make changes or cancellations. The only exception is if your item is on pre-order. If you’d like to cancel a pre-ordered item, please email us with your order number, and we’ll take care of it for you.

Why isn't my payment going through?

Please double-check that you’re entering the correct billing address and zip code associated with your credit card. Also, note that credit card payments require a minimum order amount of $0.50.

Will I be charged right away when I place an order?

Yes. Your card will be charged immediately at checkout. For your security, we do not store payment details.

How long will it take for my order to arrive?

Orders are typically processed within 1–3 business days before shipping. Delivery times depend on your location and the shipping method selected at checkout.

How do I track my order?

As soon as your order ships, you’ll receive a confirmation email with a tracking number. Be sure to check your spam or promotions folder if you don’t see it. You can track your order anytime at 17track.net using your tracking number.